Frequently Asked Questions
Everything you need to know before your next expedition.
How do I know which size will fit me best?
We provide a comprehensive size guide on every product page. Since outdoor gear often requires layering, we recommend measuring over your base layers for the most accurate fit.
Are your jackets and boots fully waterproof?
We offer various levels of protection, from water-resistant to fully waterproof GORE-TEX technology. Please check the 'Technical Specs' section of the product description for specific ratings.
What is your return policy for worn gear?
We accept returns on all items within 30 days of purchase, provided they are in original condition with tags attached. For hygiene and safety reasons, used climbing gear and base layers cannot be returned.
Do you offer international shipping?
Yes, we ship our adventure gear worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.
How should I clean my technical outdoor apparel?
To maintain the integrity of waterproof coatings (DWR), we recommend using specialized technical cleaners rather than standard detergents. Always air dry away from direct heat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.